Thank you for shopping with Seek & Ship. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how your order is processed, shipped, and delivered.

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1. Order Processing

All orders are processed within 24 hours after your order has been successfully placed and payment has been confirmed.

• Orders are processed on business days only (Monday to Friday, excluding public holidays).
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional events, or holidays, processing times may be longer than usual.

Once your order has been processed, it will be handed over to one of our trusted shipping partners for delivery.

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2. Shipping Methods

We work with reliable courier partners to ensure your order reaches you safely.

Depending on your location, available shipping options may include:

• Standard Shipping
• Express Shipping (where available)
• Priority Shipping (where available)

The shipping method available for your order will be displayed during checkout.

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3. Delivery Timeframes

Estimated delivery times are as follows:

Please note that these delivery estimates are approximate and may vary depending on your location, courier operations, customs clearance (for international shipments), weather conditions, and other unforeseen circumstances.

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4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery address, selected shipping method, and order value.

The final shipping cost will always be displayed before you complete your purchase.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking number and a link to track your shipment.

Please allow [24–48 HOURS] after dispatch for tracking information to become available.

If you do not receive your tracking details, please contact our support team.

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6. Delivery Issues and Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• High order volumes
• Severe weather conditions
• Public holidays
• Customs inspections
• Transportation disruptions
• Courier service delays
• Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, our customer support team will do our best to assist you and provide updates whenever possible.

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7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply for reshipment.
• We cannot guarantee successful delivery if the address provided is incomplete or incorrect.

Please contact us immediately if you notice an error in your shipping details after placing your order.

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8. Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to have been tampered with, or is missing, please contact us within 24 hours of the expected delivery date.

When contacting us, please include:

• Your order number
• Photos of the damaged package or product (if applicable)
• A description of the issue

We will investigate the matter with the shipping carrier and work towards an appropriate resolution, which may include a replacement, refund, or other suitable remedy, depending on the circumstances.

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9. Failed Delivery Attempts

If a delivery cannot be completed because:

• No one is available to receive the package,
• The address provided is incorrect or incomplete,
• The shipment is refused by the recipient,

the package may be returned to us or held by the courier.

Any additional shipping charges required for reshipment may be the responsibility of the customer.

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10. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Seek & Ship
Email: seeknshipco@gmail.com

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Thank you for choosing Seek & Ship. We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer care.