Terms of service

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement under applicable Indian laws.
The information you provide is accurate, current, and complete.

2. Account Terms

If you create an account with Seek & Ship, you agree to:

Provide accurate and up-to-date information.
Maintain the confidentiality of your login credentials.
Be responsible for all activities conducted under your account.
Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Products and Services

We strive to ensure that all products displayed on our website are described accurately. However:

Product images are for illustrative purposes only and actual products may vary slightly due to lighting, manufacturing variations, or screen settings.
Product specifications, availability, packaging, and pricing may change without prior notice.
We reserve the right to discontinue any product at any time.

4. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

By placing an order, you agree that:

You are authorized to use the selected payment method.
Payment must be successfully completed before your order is processed.
Applicable taxes, shipping charges, or other fees may be added during checkout.
We reserve the right to correct pricing errors, even after an order has been placed. If a pricing error affects your order, you will be notified and given the option to proceed at the correct price or cancel the order for a full refund.

5. Order Acceptance

Placing an order on our website constitutes an offer to purchase, not a guarantee of acceptance.

We reserve the right to:

Accept or reject any order.
Cancel orders due to pricing errors.
Cancel orders suspected of fraud or unauthorized activity.
Limit quantities purchased.
Refuse service where required by law or for operational reasons.

If your order is cancelled after payment has been received, an appropriate refund will be processed.

6. Shipping and Delivery

We aim to dispatch orders promptly and deliver them within the estimated delivery time shown during checkout.

Please note:

Delivery estimates are approximate and are not guaranteed.
Shipping times may vary due to courier delays, weather conditions, public holidays, customs procedures (where applicable), or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information.
We are not responsible for delays caused by incorrect addresses supplied by customers.

Risk of loss and ownership of products passes to you upon delivery to the shipping address provided.

7. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms.

Unless otherwise stated:

Return requests must be initiated within same days of receiving your order.
Products must be unused, in their original condition, and returned with all original packaging and accessories, unless the product is defective or damaged upon arrival.
Refunds, replacements, or store credits are subject to inspection and approval.
Certain products may be non-returnable for hygiene, safety, customization, or other reasons, as disclosed on the product page.
Approved refunds will be processed to the original payment method within 5 business days, subject to banking or payment provider timelines.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product descriptions
Images
Graphics
Videos
Website design
Text
Trademarks

is owned by or licensed to Seek & Ship and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or exploit any content without our prior written permission.

9. Prohibited Uses

You agree not to use our website to:

Violate any applicable law or regulation.
Engage in fraudulent or deceptive activities.
Upload malicious software, viruses, or harmful code.
Attempt unauthorized access to our systems or user accounts.
Interfere with the website's functionality or security.
Use automated tools (such as bots or scrapers) without authorization.
Infringe on the rights of others, including intellectual property rights.
Misrepresent your identity or impersonate another person or entity.

We reserve the right to restrict or terminate access for users who violate these Terms.

10. Third-Party Services

Our website may integrate with or contain links to third-party websites or services, including payment providers, shipping partners, analytics platforms, and marketing services.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of such services is governed by their respective terms and privacy policies.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Seek & Ship, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website or purchase of products.
Our total liability for any claim relating to a product or order shall not exceed the amount actually paid by you for that product or order, except where liability cannot be limited under applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection laws.

12. Indemnification

You agree to indemnify and hold harmless Seek & Ship, its directors, employees, affiliates, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms.
Your misuse of the website.
Your violation of applicable laws or the rights of any third party.

13. Force Majeure

We shall not be liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, governmental actions, internet outages, transportation disruptions, or other force majeure events.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal obligations, or website functionality.

Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes become effective constitutes your acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the competent courts located in India, unless otherwise required by applicable law.